POLICIES

All of the fine print we don't want to have to write and you don't want to have to read.

Reservation list and policy

Some breeders have a reservation list for each litter, and require buyers to commit to the sex they want. If a buyer decides they want to wait for a different litter, or a life event changes their circumstances, or the sex they want isn’t available, then they have to start at the bottom of another list for a different litter.

We used to keep our reservation lists like that, but found there was a lot of confusion and stress about who is getting what puppy, and what happens if the litter has different colors or sexes than people hoped. This is easier for the breeder, as they know ahead of time if a litter will be sold out or if they still have puppies to sell from the time the litter becomes available. But it is not better for the families that are waiting.

We have found that keeping a single master reservation list works best for families. It allows you the most flexibility in selecting the exact puppy you want, and you never lose your place if you change litters or want to wait until a later date.

Here is how that master list works.

When a family makes a reservation, they get put next in line on the list.* Let’s use the fictional Jones, Gonzales, and Chen families as examples. The Jones family makes their reservation, followed by the Gonzales and Chen families. They appear on our list like this:

Jones
Gonzales
Chen

As the breeder, we reserve the right to pick first from each litter, so we always appear ahead of all of the families on the list. So in reality, the list is more likely to look like this:

Breeder pick(s)
Jones
Gonzales
Chen

Let’s say we have a litter available. When those litters are 5-6 weeks old, we open the litter to the list for selection. If we want a puppy, we keep that one. Then we tell the Jones family they can pick. The Jones family decides that they want to wait for another litter, since they really want a specific color and sex. So they remain on the list. The Gonzales family selects its puppy, and then the Chen family selects it’s puppy. So our list now looks like this:

Breeder pick
Jones

Before the final puppy payment is due, families can change their minds and return to the master list. So if the Chen family, for example, wants to return to the master list, they take their place after the Jones family and ahead of any other reservations that were placed AFTER the Chen family made their reservation.

Breeder pick(s)
Jones
Chen
Any reservations received after the Chen family made their reservation

So sometimes this means that even though we have, for example, 14 people on the master list and 8 puppies in a litter, not all of the available puppies may necessarily be spoken for from the list since people often choose to wait for a later litter.

This is why it’s good to get your reservation in early—it gives you a priority place on the master list. But also, if you are not particular about what you are looking for in a puppy (eg, specific size, sex, color, personality), then you may be able to get a puppy much sooner even though our waiting list appears quite full.

We know this is not typical, but it seems most fair to us and has been working well. If you have any questions about how our list works, please call or email.

* Please note that regardless of position on the reservation list, we reserve the right to not place a given puppy in any home if it is our opinion or judgement that a particular puppy is not suitable for a particular home or home situation. As wonderful as our adopting families are, there are times that puppies are just not a good fit, and we will not place a puppy in a home we do not deem an appropriate fit. We believe families choose us to breed and raise their puppies because of our experience and expertise. On the rare occasion that this occurs, we ask families to please know we are using our judgement and expertise to ensure the best for both your family and the puppy. In this instance, families will be offered the remaining available puppies or the option to remain on the reservation list for next and future litters and refunds will not be issued if the family decides not to select a puppy from the remaining available puppies.

Additionally, if information comes to light to change our opinion that a home is suitable for a puppy at any point prior to the family taking possession of the puppy, we reserve the right to refuse sale to that family and will refund any fees paid, less tangible expenses (if any are incurred).

Payment

In order to be fair to all families and ensure proper order of selection, we require payment in full prior to puppy selection. We will send out your invoice once puppies are born or as soon as possible thereafter so you have time to prepare and remit. Both check and credit card payments require clearance time, so please be sure to send them in by the following dates in order to retain your position on the reservation list. If you are unable to remit by the dates below, you may remain on the list to select a puppy but your placement will move to the BOTTOM of the list for currently available puppies (assuming you remit payment before they are sold out) or you may select from a future litter. **There is a risk of not getting a puppy from this litter if your payment is not received in time.**

Payment by check or money order (14 days in advance)
Payment by credit card (10 days in advance)
Payment by cash (by puppy selection day)

Due to the expense of processing, credit card payments will have a 3% service fee added. We apologize for this, and that is why we also accept checks and cash if you want to avoid that fee. There is no fee added for payment by check or cash. New Mexico residents will also see New Mexico State sales tax on their invoices.

Payment in full must be made prior to puppy selection. Payments may be rolled over to another litter, when available, if puppies are not available or of you choose to select from a different litter. There is a risk of not getting a puppy from your chosen litter if your payment is not received in time.

Contracts

All puppies go home on strict spay/neuter contracts (Reservation and Puppy contracts are to be signed in order for a family to get on the Reservation List).

Puppy Selection and Pickup

We will be in communication with you after your reservation to keep you informed of upcoming litters. Once you decide to select a puppy from a particular litter, we will send you an email explaining how that process works, how payment can be made, and what your selection dates are. You will usually be given 24 hours minimum to select your puppy, assuming we can fit everyone into the schedule. Occasionally, we request that you select on a shorter schedule. Please compare this to most breeders, who give you an hour to select your puppy.

Puppy selection can be made in person (per our Visitation Policy) or via video/Skype/Facebook. We provide our recommendations prior to or at selection. Trainers of your choice are welcome and encouraged to participate in the selection process, particularly for puppies that will be Service Dog Candidates.

We usually welcome your visits while the puppies are young and during the selection process, by appointment only. Please be aware, however, that we maintain strict biosecurity procedures for the safety of your puppy, so depending on the current disease surveillance conditions, we will have requirements and limitations for visits. Additionally, if there is a known outbreak or other biosecurity risk, we may not accept any visitors for specified periods of time to ensure the well being of our puppies. We apologize for any invconvneince, but we firmly value the health and lives of these little babies above our own conveniences.

Puppy Pickup

Please confirm your pickup date and time with us PRIOR to making any airline or hotel reservations. We do everything we can to accommodate you during this week, but we are unable to be in more than one place at a time.

Puppies can be picked up in person, by a private puppy courier, or at a local airport.

PRIVATE PUPPY COURIER

We can supply you with information about our recommended courier. Please note that they book quickly and transportation availability is not always guaranteed. If we have multiple puppies from a given litter working with a courier, you are often able to get a discounted price.

AIRE TRAVEL (IN-CABIN UNDER THE SEAT)

If you or a puppy nanny are flying to an airport for same-day pick up, we are happy to meet you at a local airport. There is no charge for delivery to the Gainesville airport. Delivery to the Orlando airport is $200, and to Jacksonville, Tampa, Sanford, and Tallahassee airports is $250.

Please remember that we do not ship puppies as cargo, so if your puppy is traveling by air, someone must come in person to pick him up at a local airport.

Terms of Service

Fees and payments are non refundable and subject to the terms of the Puppy Agreement. Your Reservation is not final until we have received payment and you have signed the Reservation and Puppy Contract. Remittance of this invoice means that you have read and accept our puppy contract and terms

Prior to paying your reservation fee, please review our contract, reservation policies, as well our list of a few expectations that may help you and your puppy adjust to each other and allow you to have the perfect puppy you always wanted.

Expectations: http://www.cosmopolitandogs.com/how-to-have-a-perfect-puppy

Policies: http://www.cosmopolitandogs.com/reservation-policy

In order to be fair to all families and ensure proper order of selection, we require payment in full prior to puppy selection. We will send out your final invoice once puppies are born so you have time to prepare and remit. Both check and credit card payments require clearance time, so please be sure to send them in by the following dates in order to retain your position on the reservation list. If you are unable to remit by the dates below, you may remain on the list to select a puppy but your placement will move to the BOTTOM of the list for currently available puppies (assuming you remit payment before they are sold out) or you may select from a future litter. There is a risk of not getting a puppy from this litter if your payment is not received in time.

• Payment by ACH (e-check), check, or money order (14 days in advance)

• Payment by credit card (10 days in advance)

• Payment by cash (by puppy selection day)

Due to the nature of processing, credit card payments our processor adds a 3% online payment convenience fee. We apologize for this, and that is why we also accept e-checks (ACH) and cash if you want to avoid that fee. There is no fee added for payment by check or cash. You will also see sales tax on your invoices that the state requires us to collect.

By paying this invoice you understand and agrees that $500 Reservation and Application nor the Selection Fee are not a deposits. The non-refundable $500 RESERVATION AND APPLICATION fee is for consultation, application/reservation processing and administration. This processing fee may be applied towards the final purchase price of a puppy within 18 months of the invoice date, at the prevailing purchase price at the time of puppy purchase. If customer does not purchase a puppy from Cosmopolitan Companion Dogs, the fee still remains nonrefundable as the consultation, application/ reservation processing and administration has been completed. The non-refundable SELECTION FEE is not transferrable to another litter. The Selection Fee is a commitment to purchase a puppy from a specific litter and covers the cost of having to find a new home for the puppy at the last minute if you decide not to take a puppy once you have committed to selecting from a litter. We want to ensure every puppy has a loving and suitable home and having to find, screen, educate, and coordinate with new homes at the last minute is time consuming and costly.

Refund/Cancellation

No refunds or cancellations, per your signed puppy agreement. Please see your puppy agreement for further details.

Shipping/Pickup

We do not ship puppies as cargo. Families are responsible for pickup (curbside pickup only during covid restrictions). Puppies not picked up by the first Saturday following their 8-week birthday are subject to board and train charges. Please see your Puppy Agreement for further details.

Force Majeure

Cosmopolitan Companion Dogs LLC shall be excused from any delay or failure in performance required hereunder if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, epidemic/pandemic, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, hurricanes, explosions or other acts of nature or other circumstances as described in the Puppy Agreement.

Limitation of Liability

The Client acknowledges and agrees that Cosmopolitan Companion Dogs will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the Client has been advised or otherwise might have anticipated the possibility of such loss or damage.

No Guarantee

The client acknowledges and agrees that Cosmopolitan Companion Dogs LLC makes no guarantees beyond those described specifically in the Puppy Agreement. Services shall be executed in a professional manner and in accordance with good industry practice. Best efforts will be used but no results are promised.

All terms are subject to conditions of the signed Puppy Agreement and the Puppy Agreement takes precedence over these terms of service or any other discussion.

Visiting Policy

Please click here.

Affiliate Disclosure

We recommend certain select products that we have used ourselves on this site and think are good enough to share. Some of those products have affiliate links, where we get a very small commission for referral. Those commissions help support the time we spend in testing, reviewing, and sharing our experiences with those products. Most of the products we recommend are manufactured in the USA by small family companies. These small American companies can't compete with the big dollar marketing campaigns of the large multinational conglomerates that control most of the pet supply business. We hope you will choose to support small family companies like ours and many of the manufacturers we recommend, instead of large multinational conglomerates that are known for food and product recalls as well as off-shore sourcing and manufacturing. For more information about why we prefer products from direct sellers whenever possible, please click here. WE ARE NOT PAID FOR FAVORABLE PRODUCT REVIEWS and our opinions are our own.

Privacy Policy

What type of information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile when those items are given to us by you.

How we collect information

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the our website and services;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How we store, use, share and disclose our site visitors' personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to share information and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with our site visitors

We may contact you to notify you regarding your business with us, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via methods you share with us, such as email, telephone, text messages, and postal mail.

How you can withdraw your consent

If you don’t want us to process your data anymore, please contact us at cosmopolitandogs@gmail.com and we will remove you from our internal systems and the Wix site databases.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at cosmopolitandogs.com. All requests must be made in writing.